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​ITIL Foundation One-Day Fast Track

Course Description

The ITILv3 Foundation Level focuses on knowledge and comprehension to provide a good grounding in the key concept, terminology and processes of ITIL. This is a 9-hour course that will prepareparticipants for the certified ITILv3 Foundation exam, which is an integral part of the course curriculum.

Course Objectives

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management.

- Service Management as a practice

- Service Lifecycle

- Key Principles and Model

- Generic Concepts

- Selected Processes

- Selected Roles

- Selected Functions

- Technology and Architecture

- ITIL Qualification scheme


Target Audience:

-   IT Managers, IT staff and process owners

-  Application, project and business managers directly involved in IT

-   any member of an IT organization in delivery of IT services


Examination Details:

-  Exam Duration: 60 minutes

-   Format: Multiple Choice

-   Number of Questions: 40

-  Pass Score: 65%

-   Delivery: Online computer based

Course Student Material:

Students will receive an ITIL Foundation classroom workbook containing all of the presentation materials, course notes, case study and sample exams.


ITIL Foundation One-Day Fast Track
Date: 21 May 2017
Time: 9:30am - 5:00pm
Course fee: 4,000 (Including Exam fee )